WHEN WILL MY QUERY BE ANSWERED?
We answer emails in order. We try our best to respond within 24 hours of receiving a message, call or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff will pack and ship your order within 1~3 business days. Unfortunately, it’s not always possible to process address change requests.
If you notice an error or wish to change delivery information, please email us ASAP with your name and order # and we will attempt to amend your shipping information.
Once orders are shipped from our warehouse, we are unable to guarantee any amendments, though we will do everything we can!
WHEN WILL MY ORDER BE PROCESSED?
Order processing times are between 1~3 business days after your order has been placed. Most packages are prepared within 24 hours, but please allow up to 3 business days for your order to be processed.
SHIPPING INFORMATION:
Orders are processed and shipped from Monday to Friday (excluding major holidays). After placing your order, your package will be shipped within 1~3 business days. You will receive an email with a tracking number after shipment.
E-Packet is our primary carrier for customers in Australia, the U.S, Canada, Europe, UK and New Zealand. Depending on your postal address, packages are delivered between 7-35 days from the date of shipment.
However, there may be shipping delays due to the impacts of Covid-19.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages arriving 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will email you when your items are expected to be restocked. If the items are not expected to restock within 2 weeks, we will automatically refund your items.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally to most countries. You will receive your shipment 7-31 days after your order has been processed. All orders are shipped within 1~3 days.
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We apologise that your shipment didn’t arrive in perfect condition! Please contact us at support@itabliss.com with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order tab on our Main Menu and input your tracking number. If you need further assistance, we are always happy to help.
WHY ISN’T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems do not update our carriers’ systems. International shipping usually takes between 2-4 weeks.
If you have problems tracking your domestic order, please let us know and we will follow up on your behalf.
MY ORDER IS DAMAGED OR MISSING ITEMS
If any of your items are missing or are damaged please contact us immediately to resolve the issue.
For customer service inquiries, please email us at support@salux-shop.com and include your order number in the form below.
For your protection, please DO NOT include credit card or bank details in your email.